Frequently Asked Questions

We cover more than 120 countries through our own European network and long-standing agent partnerships worldwide. Daily road departures cover all of Europe; ocean and air services connect Rotterdam and Amsterdam with every major trade lane.

Pricing depends on the transport mode, chargeable weight or volume, route, and any additional services such as insurance or customs clearance. Request a quote through our contact form and our team will respond within one business hour with a firm, all-in price.

Yes. We are certified for ADR road transport and IATA DGR air freight. Our specialists verify classification, packaging, marking, and documentation before acceptance, so your hazardous cargo moves compliantly and without delays.

Our carrier will attempt delivery a second time on the next business day, and you will be contacted to arrange a suitable time slot. After two failed attempts the shipment is held at the nearest depot for collection, and our support team will reach out to arrange redelivery.

All shipments are covered under standard carrier liability (CMR for road, Hague-Visby for sea, Montreal Convention for air). We strongly recommend all-risk cargo insurance for valuable goods, which we can arrange at competitive rates — typically 0.3–0.5% of the commercial value.

Yes. Our in-house licensed brokers file directly with Dutch Customs and can act as your representative for both import and export declarations. Send us your commercial invoice and packing list and we handle classification, declarations, and duty payment.

At minimum: a commercial invoice and packing list. Depending on the commodity and destination, a certificate of origin, export licence, or health certificate may be required. Your account coordinator checks the full document set before departure so nothing surprises you at the border.

Use the contact form, email info@vlietshipping.nl, or call +31 970 102 111 during office hours (Mon–Fri 08:00–18:00 CET). Include the origin, destination, cargo description, weight, and dimensions, and we will quote within one business hour.

Note any visible damage on the delivery receipt at the moment of delivery, photograph the packaging and goods, and notify us within 7 days at info@vlietshipping.nl with your tracking number. Our claims team confirms receipt within one business day and resolves most claims within 30 days.